Electric supply changed to energia without my consent

luckystar

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130
As per title, the electricity supplier for my business was changed without my consent. where do I stand? A strongly worded email is being formulated in my mind....
should I just deal with energia or make a complaint elsewhere?
 

SparkRite

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1,152
Hold on a sec, who's name is on the account?
If not yours, then who pays the bill?
Are you leasing/renting the premises?
How did the change take place?
If there is a landlord involved and if so what agreement have you in place regarding utilities ?

Need more info before any useful advice can be proffered.
 

luckystar

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Pretty sure I know what happened. We're a basement office (there since the 1980's) and the upper floors changed to energia. And somehow they changed us too.
Of course direct debit set up with electric ireland who we were with. No DD set up with energia
 

lledlledlled

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If you're with Electric Ireland/ESB since the 80s and have never changed, you are likely to be paying way over the odds for electricity.
 

luckystar

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I'm not denying there's probably benefits to changing, I'm just a little annoyed that supplier was changed without my consent
 

Gordon Gekko

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No doubt you’d be on solid ground complaining about this and looking for it to be reversed.

However, you’re probably better off with Energia and, based on past performance, wouldn’t have switched yourself.

Perhaps it’s a gift horse not to be looked at in the mouth?
 

PaddyBloggit

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How could it be changed without being properly authorised (by the person actually paying the bill)?
 

SparkRite

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How could it be changed without being properly authorised (by the person actually paying the bill)?
I already asked that, along with a few other questions (above) but OP didn't answer them.
So without that basic info all advice/answers are based on conjecture.
 

luckystar

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Sorry sparkrite! Basically the bill wasn't being paid as the direct debit was with electric ireland. Account was in the ltd company's name.
The change wasn't authorised at all paddybloggit which really irked me.

So after lengthy conversations it would appear that we were changed over accidentally. Our mprn was included in error in a batch that were changing over to energia. Perhaps naively I thought one would have to produce a bill and sign on the dotted line for this to occur.

The good news is we're on a very decent rate so all is not lost. Cleared the overdue balance and direct debit mandate has been set up. Phew!
 

lledlledlled

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184
Sorry sparkrite! Basically the bill wasn't being paid as the direct debit was with electric ireland. Account was in the ltd company's name.
The change wasn't authorised at all paddybloggit which really irked me.

So after lengthy conversations it would appear that we were changed over accidentally. Our mprn was included in error in a batch that were changing over to energia. Perhaps naively I thought one would have to produce a bill and sign on the dotted line for this to occur.

The good news is we're on a very decent rate so all is not lost. Cleared the overdue balance and direct debit mandate has been set up. Phew!
Lesson learned is to change your electricity supply company every year.
If this massive cost doesn't bother you, you must run a very lucrative business.
 
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