In order to help Electric Ireland with accurate billing, I phoned them on the afternoon of Friday, 29th April last with a meter-reading taken that afternoon. This was to help them (and me) with transition between the upcoming changes, so they only had to guess (estimate/forecast in "morketing" speak) a single days consumption when issuing my new bill at the new rates.
Since then I've heard nothing from them. No bill, no email, nothing on their web-site that I can see and certainly no flowers. I phoned today and was told they have suspended all billing activity since the week-end before implementing the price and VAT changes in order to upgrade "the system". I find this worrying.
I don't know how other suppliers are treating the changes, but watch your bills.
Since then I've heard nothing from them. No bill, no email, nothing on their web-site that I can see and certainly no flowers. I phoned today and was told they have suspended all billing activity since the week-end before implementing the price and VAT changes in order to upgrade "the system". I find this worrying.
I don't know how other suppliers are treating the changes, but watch your bills.