Happened to me years ago. Spent months trying to get my number included in the database against which broadband availability tests are run, despite the fact that all my neighbours were already included. Eventually they called me to say that they had included it and if I wanted to order broadband. I said no and proceeded to order from BT. Couple of days later an Eircom branded modem turned up and BT called to inform me that I already had broadband and I would have to cancel that and get them the cancellation number before they could proceed with the order...