EBS admits to overcharging 1,100 more tracker customers

July2020

New Member
Messages
3
I have just got a call from EBS to say they have overcharged us on our Mortgage since the begining. They did not say any more only to say we will get a letter in the next four weeks? i have no idea if its part of the Tracker redress or not/
Did any other EBS customers get a call like this in the past few days?
 

B26354

Frequent Poster
Messages
299
What are the details of your loan/mortgage with EBS? Are you part of the “variable base” cohort or a different EBS group?
 

Brendan Burgess

Founder
Messages
42,149
Have a look at your letter of offer. See what the margin is in that.

Then look at the bank statements.

It's possible that they have used the wrong margin. It happens.

In many cases, the amounts have been very small.

Brendan
 

Thebadger20

New Member
Messages
8
I received a call from AIB, on behalf of EBS about a tracker mortgage. They also miscalculated my tracker rate and I was paying .3% more than I should have been. They said they would issue letters and I will received money back and compensation however, two weeks later, no letter. I have phoned EBS a number of times and they can see my interest rate has been reduced but can't tell me anything about how much compensation and money back. Might sound silly but I am just interested to know.
 
Last edited:

July2020

New Member
Messages
3
I received a call from AIB, on behalf of EBS about a tracker mortgage. They also miscalculated my tracker rate and I was paying .3% more than I should have been. They said they would issue letters and I will received money back and compensation however, two weeks later, no letter. I have phoned EBS a number of times and they can see my interest rate has been reduced but can't tell me anything about how much compensation and money back. Might sound silly but I am just interested to know.
Just wondering if you heard anything yet? i am also still waiting on a letter
 

Cathmar

New Member
Messages
5
Hi has anyone received letter from EBS.. We got a call from Ebs to say we were paying .6% higher margin rate from start of our mortgage 2007 to date. We were told we will receive a letter in 4 weeks. Does anyone have any update on tbis
 

Thebadger20

New Member
Messages
8
Hello, has anyone received anything since the phone call? I received a letter to say that EBS will work out compensation and will write to us within three months? Has anyone got offered of compensation? Just wondering will I get enough to do the driveway or just do a flower bed :)
 

Cathmar

New Member
Messages
5
Has anyone received anything from bank other than the letter to state that you overpaid on the margin rate ...
 

Brenners76

New Member
Messages
3
Hi, I received a letter advising that the the wrong rate had been applied and that it was currently under review. We had a tracker all along with a margin of 1.1% so it must be the margin that is incorrect but wondering how to accurately find out what it should have been back in 2006!! Would EBS have to declare rates on offer at the time?
 

Brenners76

New Member
Messages
3
The margin applied matches the loan letter so it must be a case that the wrong margin was originally applied based upon what should have been at the time!
 

B26354

Frequent Poster
Messages
299
The margin applied matches the loan letter so it must be a case that the wrong margin was originally applied based upon what should have been at the time!
How does it define your rate in your loan letter? Is there a margin referenced in this loan letter or just the rate with no margin mentioned?
 

Brenners76

New Member
Messages
3
How does it define your rate in your loan letter? Is there a margin referenced in this loan letter or just the rate with no margin mentioned?
Hi, the margin is quoted in the loan offer letter. Interest Rate Basis: Variable ECB Base + defined margin.
 
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