I purchased an item on eBay from a seller in another European country and when I received it there was damage to the item which had not been mentioned. I sent a message to the seller and received no reply, so after waiting for a week I opened a PayPal dispute.
The seller then stated that he would refund EU5.00 but I said I'd prefer to return the item so refund offer was upped by seller to EU10.00 and I said I'd accept it.
All this is recorded in the PayPal dispute form, still open, which I have not as yet escalated to a claim.
So I wait a week and hear nothing from seller. I send him a message and he states on the PayPal dispute form I have to close the case before he can transfer the EU10.00 refund.
Is this correct or incorrect? I would have thought he should transfer the refund as he stated and is recorded on the PayPal dispute form before I close the case.
Any thoughts? Thanks
The seller then stated that he would refund EU5.00 but I said I'd prefer to return the item so refund offer was upped by seller to EU10.00 and I said I'd accept it.
All this is recorded in the PayPal dispute form, still open, which I have not as yet escalated to a claim.
So I wait a week and hear nothing from seller. I send him a message and he states on the PayPal dispute form I have to close the case before he can transfer the EU10.00 refund.
Is this correct or incorrect? I would have thought he should transfer the refund as he stated and is recorded on the PayPal dispute form before I close the case.
Any thoughts? Thanks