I have had my car insurance policy with Eagle Star for ~3yrs now. It's up for renewal soon and in the renewal docs, they have quoted 3yrs no claims however I have 5+yrs. I called yesterday to see if anything better could be done on the premium - which TBH I thought was quite competitive - ~€540 - I would have accepted a discount of €40. Anyway, I was informed that they could not give a discount without good reason! So I obtained 2 No. quotes on-line €395 Hibernian & €343 Axa - saving of €200! So I called back this morning to see if they could match the premium - they didn't even try! So I asked for a new Cert of no claims to be forwarded and was told -
We can only confirm the details of your policy with us.
We cannot issue a new NCC
We can only vouch for the years you held a policy with us but if your new insurer has a problem they can call us and we can confirm that you have 5+yrs but we can't confirm in writing!
Asked to speak to supervisor - he's on a call - I'll hold - cannot hold up the line!
When I originally took out my policy with Eagle Star I forwarded my NCC from my previous insurers which IMO would then be added to my policy with my new insurer - Eagle Star. But apparently not!
We can only confirm the details of your policy with us.
We cannot issue a new NCC
We can only vouch for the years you held a policy with us but if your new insurer has a problem they can call us and we can confirm that you have 5+yrs but we can't confirm in writing!
Asked to speak to supervisor - he's on a call - I'll hold - cannot hold up the line!
When I originally took out my policy with Eagle Star I forwarded my NCC from my previous insurers which IMO would then be added to my policy with my new insurer - Eagle Star. But apparently not!