CadetStimpy
Registered User
- Messages
- 11
Hello,
Just thought I'd share my positive experiences with Dyson's after sales service...
I bought a Dyson DC05 vaccuum cleaner about 4 years ago and it never gave us any problems until a few weeks back when it gave up the ghost in a puff of black smoke. Blown motor methinks.
I got the number for Dyson (01-475-7109) from my local retailer and called them to find out how much it would cost to get the vaccuum cleaner fixed - I'd expected that it would probably cheaper to buy a new one as it was out of warranty.
As it happens they a fixed price for repairs. For a total price of €90 an engineer will come out and replace whatever needs fixed. All new parts are then covered by a 12month warranty.
The engineer came out within 4 days, replaced the motor, the power cable and the filter. He ordered a new hose and new cleaning head (which arrived in the post a week later) - all for €90. The engineer told me that the prices had only been increased at the start of 2008 - previously it was €75 for the same service.
Pretty good deal, eh?
p.s. I have no connections with Dyson...
Just thought I'd share my positive experiences with Dyson's after sales service...
I bought a Dyson DC05 vaccuum cleaner about 4 years ago and it never gave us any problems until a few weeks back when it gave up the ghost in a puff of black smoke. Blown motor methinks.
I got the number for Dyson (01-475-7109) from my local retailer and called them to find out how much it would cost to get the vaccuum cleaner fixed - I'd expected that it would probably cheaper to buy a new one as it was out of warranty.
As it happens they a fixed price for repairs. For a total price of €90 an engineer will come out and replace whatever needs fixed. All new parts are then covered by a 12month warranty.
The engineer came out within 4 days, replaced the motor, the power cable and the filter. He ordered a new hose and new cleaning head (which arrived in the post a week later) - all for €90. The engineer told me that the prices had only been increased at the start of 2008 - previously it was €75 for the same service.
Pretty good deal, eh?
p.s. I have no connections with Dyson...