I'm sorry to drag this thread up, but I was in Tesco today at the customer service desk to retrieve some lost property.
There was a couple in front of me who brought back a six pack of beer bottles and told the woman that they had been overcharged. After much huffing and puffing, the woman scanned the item and gave them back the difference.
The man pointed at a sign right beside the desk stating that he thought the policy was that he could have the full amount refunded. With this, the woman sighed quite loudly and said 'Oh.. I suppose so' like it was a massive job for her, and coming out of her own pocket!
The man stood his ground, and the woman behind the desk eventually took it back out of its bag, scanned it and refunded the full amount.
Surely, if this is their policy, that this man wouldnt have had to ask for the refund. Why refund part of the price, when the policy states a full refund!
I wonder if this is a Tesco thing, or an individual person thing, to try and do the people out of the full refund?