Dunnes grocery do give the item for free as I have got it many times. The trick is to let the transaction go through at the checkout then go to customer service to get it rectified. If you point it out at the checkout they will just get someone to over-ride the transaction and charge you the correct price.
The till price is ALWAYS correct, no exceptions. I work in Dunnes drapery, loads of stuff comes in and the tag has the incorrect price (just as often too high as it is too low) and the bottom of the tag is ripped off and the item is re-priced. Of course, loads of times not every item is repriced. I'd like to point out that it happens a lot a pair of boots scanning at €28 when they're marked €25 but just as often it happens the other way around. Or when sale items are reduced further but the tag itself it not up to date. So yes, it can be changed if you point it out during the transaction to the price marked or ou can get the difference refunded, no free items in drapery/textiles. It's doing badly enough without that.
I'm sorry to drag this thread up, but I was in Tesco today at the customer service desk to retrieve some lost property.
There was a couple in front of me who brought back a six pack of beer bottles and told the woman that they had been overcharged. After much huffing and puffing, the woman scanned the item and gave them back the difference.
The man pointed at a sign right beside the desk stating that he thought the policy was that he could have the full amount refunded. With this, the woman sighed quite loudly and said 'Oh.. I suppose so' like it was a massive job for her, and coming out of her own pocket!
The man stood his ground, and the woman behind the desk eventually took it back out of its bag, scanned it and refunded the full amount.
Surely, if this is their policy, that this man wouldnt have had to ask for the refund. Why refund part of the price, when the policy states a full refund!
I wonder if this is a Tesco thing, or an individual person thing, to try and do the people out of the full refund?
So true.I really love to go shoppingthe rudeness sometimes goes hand in hand with " if you would work any slower you would do it backwards "
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