That has to be the SOP for all Dunnes staff in all their stores.Got up from her till and (very slowly) walked down the shop, leaving a queue of people behind me at the till.
I must be shopping in the wrong branches of Dunnes - I have never been given an item free when I've been overcharged! All I get is a long wait at the customer service desk while someone goes to check; followed by a trip to the shelf myself to point out the price to the staff; and then a refund of the difference only.
The policy is inconsistent at best.
The worst thing is where an item does not scan at all. They go away and leave the entire line waiting, when they return they scan a similar item and charge you that. It should be free if they can't be arsed to but the item into their system.
The till price is ALWAYS correct, no exceptions.
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