had a complaint with dublin bus and e mailed them on their contact mail address for complaints.that was a month ago and received no reply barr an auto response mail.where could i get some e mail or tele nos for the dublin bus area manager.
I'm surprised you didn't hear back. I know someone who emailed regarding a problem and received a reply within a few days assuring that the matter had been dealt with and the driver involved had been disciplined. My friend was really just letting off steam over poor driving and attituded and didn't actually expect a response!
Maybe try emailing again?
Ditto, as a cyclist I've had cause to contact them a couple of times. In fairness they've always responded very promptly (within the same working day in all cases). They've always defended their drivers strongly in my case (even with opposing witness statements and Garda reports), but at least they responded promptly even if it was to tell me to sod off.
Send your complaint by mail only. It doesn't have to be registered post - save yourself €5.50! They will respond within 2 weeks. They are obliged to respond to every single complaint or else they will have the Ombudsman on their back!
I didn't e-mail - I mailed a letter. You can send it by regular post. Sorry if you misinterpreted me. I would try that first. Keep a copy of the e-mails and letter. You can get the Ombudsman details from their website. Best of luck!