I put a very expensive flat roof on my house in 2017 - or at least I thought it was expensive it was 11.5k at the time. I am going to put the house on the market after Christmas and was gathering all the guarantees etc together in preparation. The roof membrane guarantee was for 20 years from Hambleside Danelaw, but in the small print it said that if you didn't get the roof inspected after 5 years, the guarantee reduced to 15 years. I just saw this in time as my roof will be 6 years old in October. When I went to get the inspection done, offering to pay the cost of 397 - the contactor won't answer calls or emails - I phoned initially about it, he answered, and then when I phoned to get a date for the inspection he didn't. My son was liaising with him also, and so he wouldn't answer a call from my son or I. Then my partner rang and he answers the phone. Then he texts to say he will do it. Then I text a few times for a date to do the inspection, but no response. Hambleside Danelaw the company who is supposed to guantee the roof through their contactor weren't really that helpful, and shockingly they said to me that if anything goes wrong with the roof in relation to bad craftsmanship from their contractor they are not liable, though they train their own contractors, and it seemed that from my conversation with them that they had no power to compel their contractor to do the inspection despite the fact that it says clearly that if the 5 year roof inspection is not carried out, it will reduce the gurarantee by 5 years. It was my builder who recommended Dryseal and said it had great backing from Hambleside Danelaw. Any ideas on how I can get my insecption done through their contractor and maintain my guarantee, or is there any one in the UK, or here, that I can complain to - Hambleside Danelaw are UK based.