Double direct-debit amount taken due to change in SEPA DD rules?

Discussion in 'Service Providers' started by Setanta12, 26 Oct 2018.

  1. Setanta12

    Setanta12 Frequent Poster

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    My alarm provider took a double deduction this month because, per their text the day before, new rules meant that DDs should be only for services about to be supplied and not deducted for arrears.

    Seems dodgy enough to me?

    Are they within rights to do this?
     
  2. jpd

    jpd Frequent Poster

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    1,515
    what did the contract say? What new rules?
     
  3. RedOnion

    RedOnion Frequent Poster

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    Nothing to do with SEPA. In fact they should have given you 14 days notice under SEPA before charging extra.
     
  4. mathepac

    mathepac Frequent Poster

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    As per RedOnion and you are within your SEPA rights to apply to your bank for both DDs to be refunded. Advise your supplier to check with their bank/SEPA about *any*new rules governing these payments. I'm not aware of recent changes.
     
  5. Setanta12

    Setanta12 Frequent Poster

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    1,048
    Just checked my invoices - I was already paying in advance ... (the plot thickens!)