Double direct-debit amount taken due to change in SEPA DD rules?

Setanta12

Frequent Poster
Messages
1,071
My alarm provider took a double deduction this month because, per their text the day before, new rules meant that DDs should be only for services about to be supplied and not deducted for arrears.

Seems dodgy enough to me?

Are they within rights to do this?
 

RedOnion

Frequent Poster
Messages
3,132
Nothing to do with SEPA. In fact they should have given you 14 days notice under SEPA before charging extra.
 

mathepac

Frequent Poster
Messages
6,731
As per RedOnion and you are within your SEPA rights to apply to your bank for both DDs to be refunded. Advise your supplier to check with their bank/SEPA about *any*new rules governing these payments. I'm not aware of recent changes.
 
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