Do Banks have a timeframe for dealing with internal compliants?

[mccoypat94]

I have a compliant currently lodged with KBC , compliant lodged in February, recieved a letter in March stating that they will be in touch before the 10th of April.
Recieved a Letter dated on the 10th of April stating they will be in touch before the end of May, with nothing new only the usual generic rubbish, 'we are comprehensively inverstigating your compliant et etc etc'
Chances are they will send me the same letter in May , ..kicking it down the road again..
Is this practice acceptable to the central bank or FSO?

 

[Elnino]

Financial institutions are bound by the complaints procedure in the Consumer Protection Code which is summarized on their website here
https://www.ccpc.ie/consumers/how-to-complain/complaints-about-financial-services-providers/

It sounds like KBC are complying with the timelines in it but as it states you can refer the matter to the FSO now if you like.