Gen360, I only started getting these ' update' letters once I had written to UB to ask them for an update, a couple of months ago. Similar to yourself, we had already gone down the complaint route with the Bank and then to the FSO, and that case was then put aside once the CB review came into play. So we've had plenty of correspondence with UB about our mortgage but they didn't contact us to say we were included in the mortgage examination until we wrote to them. I knew we were included since early last year, as I phoned to ask, but as I say, were only receiving the 60 day update letters since we started writing to them.