i also had bad experience! Got laminate, gave measurements and branch (phisboro) added in wastage. installers arrived - as far as i know these are not employees of des kelly - laid hallway width ways, wasting so much flooring its unbelieveable. ran out of flooring, blamed me for not getting enough stuff. paid for more flooring, installer, came back, finished job, then ran out of beeding - my fault of course (!!) - were short about 2 lengths. wasted next 2 months trying to get them to come back. turns out installer stopped working with des kelly. he arrived one evening after telling me he was always trying to contact me but no body home (middle of day, work, doh, complete lies as he had my mobile no) had one length of beeding fitted it and told me he would be back the next day....never to be seen again! in the end i got beeding myself and a little saw and fitted it myself! bunch of cowboys! price may be good but do not get them to fit it!! get your own installer and pay them direct....find its a good little carrot for them to finish a job if they're awaiting payment! though in fairness i had no issue with the laid floor..just the fact that they wouldn't complete job - all too convienient that you have to pay in advance! possibly try and negotiate paying for the wood and pay for installation when job is finished! wish i had done that!