P
paul
Guest
Hello everyone,
I have just ended 3 months of a customer service nightmare with Dell Customer Care :mad
It all started early January when I ordered two ink cartridges for a printer which Dell bundled with their PC offer.
After approx 20 calls and approx 5 and a half hrs of talk time later, I've given up on them honoring their service agreements.
Firstly, they charged me twice for the ink cartridges. Then they kept telling me that they had tried to deliver the cartridges but that nobody was home to receive them. Complete crap which went on for 3 months!! I still can't believe this even as I writing it here.
Eventually, when I got the cartridges, they were the wrong bloody ones :rolleyes
And to get the cartridges, I had to contact the couriers myself and organise for delivery to me place of work. Dell said they couldn't do this because they could not contact the couriers once the cartridges were ordered. Dell even told me that the courier company could not contact their drivers to alter the delivery route. I asked them had they ever heard of mobile phones or of that new cutting edge technology, CB radio!! The Dell agent told me that and I knew I was dealing with complete plebs, and she expected me to swallow that sh*Te without any question.
Everytime I rang their pathetic incompetent customer service which I think is based in India now, they lied to me on the phone, gave me the corniest crappiest excuses for not being able to deliver the cartridges. (By the way, I'm not implying that they are crap because they are from India, but rather that their customer relations policy is non existant and completely useless wherever they are based!!) And as for their promises to call me back with an update, forget it. Even speaking to their supervisors and managers, they don't care either.
I got some refunds out of them, but they promised me a goodwill gesture which I'll never receive.
Anyway, I will not bore you with anymore details, suffice to say, if you are ordering a Dell PC, DO NOT buy their printers, and if you do buy a PC, pray to Vishnu that you never ever need to contact Dell Customer Care. Their new motto shold be "Dell, do we care? Hell No we don't, unless you want to buy a PC that is!!" :$
Anyone any similar experiences with Dell? Anyone interested in participating in setting up a website to share our experiences with the world about Dells complete disregard of their customers?
Goodluck, Paul
I have just ended 3 months of a customer service nightmare with Dell Customer Care :mad
It all started early January when I ordered two ink cartridges for a printer which Dell bundled with their PC offer.
After approx 20 calls and approx 5 and a half hrs of talk time later, I've given up on them honoring their service agreements.
Firstly, they charged me twice for the ink cartridges. Then they kept telling me that they had tried to deliver the cartridges but that nobody was home to receive them. Complete crap which went on for 3 months!! I still can't believe this even as I writing it here.
Eventually, when I got the cartridges, they were the wrong bloody ones :rolleyes
And to get the cartridges, I had to contact the couriers myself and organise for delivery to me place of work. Dell said they couldn't do this because they could not contact the couriers once the cartridges were ordered. Dell even told me that the courier company could not contact their drivers to alter the delivery route. I asked them had they ever heard of mobile phones or of that new cutting edge technology, CB radio!! The Dell agent told me that and I knew I was dealing with complete plebs, and she expected me to swallow that sh*Te without any question.
Everytime I rang their pathetic incompetent customer service which I think is based in India now, they lied to me on the phone, gave me the corniest crappiest excuses for not being able to deliver the cartridges. (By the way, I'm not implying that they are crap because they are from India, but rather that their customer relations policy is non existant and completely useless wherever they are based!!) And as for their promises to call me back with an update, forget it. Even speaking to their supervisors and managers, they don't care either.
I got some refunds out of them, but they promised me a goodwill gesture which I'll never receive.
Anyway, I will not bore you with anymore details, suffice to say, if you are ordering a Dell PC, DO NOT buy their printers, and if you do buy a PC, pray to Vishnu that you never ever need to contact Dell Customer Care. Their new motto shold be "Dell, do we care? Hell No we don't, unless you want to buy a PC that is!!" :$
Anyone any similar experiences with Dell? Anyone interested in participating in setting up a website to share our experiences with the world about Dells complete disregard of their customers?
Goodluck, Paul