Part of email from them from last week:
Like the vast majority of businesses, we too are impacted by COVID-19. It is our responsibility to ensure that business runs smoothly, protecting your interests, while also protecting the well-being of our employees. Even though we are making our best efforts to limit disruptions in our services, there have been a few changes/implications which we kindly ask you to take into account:
Long queues for phone calls and e-mails
Markets across the world have been heavily affected. Extreme volatility has led to trading sessions being halted, bans on short selling in different European countries, lower stock prices, etc. Due to these market conditions, we see a big increase in client onboarding and a tremendous amount of questions for our Service Desk.
Because of this, our Service Desk´s response times are longer than usual. We are working as hard as possible to minimise these waiting times and appreciate your patience and understanding. If you would like to contact our Service Desk at this point, please first see if you can find an answer in our FAQ. If this is not the case, we kindly ask you to send us an e-mail instead of calling. Please do not send us several e-mails about the same topic/question. Our Service Desk will give priority to answering questions about payments and order executions.