Danske Bank Closure

An update on this....

I just received a phone call from Danske, and was told:

- they were OK with not having a direct debit in place for the mortgage
- they are OK with a standing order from an external (i.e. different bank's) account to pay directly into the mortgage
- they are OK with the these payments being a few days ahead of the existing repayment date
- I was cautioned that it was up to me to change the amounts if the repayment amounts change in the future: I was told they would write if the amount does change
- They have set up a transfer to my external account for TRS payments, which will be made automatically

This obviously contradicts what they have said to others. My guess is they have changed their attitude, probably in response to the feedback they've been getting.

Assuming they actually follow through with this, it seems reasonable to me. The only negative with a SO is having to change the amount should that change, but given this is fairly infrequent I don't see it as much of a problem.
 
ang1170 said:
An update on this....

I just received a phone call from Danske, and was told:

- they were OK with not having a direct debit in place for the mortgage
- they are OK with a standing order from an external (i.e. different bank's) account to pay directly into the mortgage
- they are OK with the these payments being a few days ahead of the existing repayment date
- I was cautioned that it was up to me to change the amounts if the repayment amounts change in the future: I was told they would write if the amount does change
- They have set up a transfer to my external account for TRS payments, which will be made automatically

This obviously contradicts what they have said to others. My guess is they have changed their attitude, probably in response to the feedback they've been getting.

Assuming they actually follow through with this, it seems reasonable to me. The only negative with a SO is having to change the amount should that change, but given this is fairly infrequent I don't see it as much of a problem.
Click to expand...

Ang, I;ve had contact in the last few days and it is in keeping with what RainyDay describes. The message has been repeated by different people from Danske, verbally and in writing to me i.e. the payment MUST be on the day is the key thing. Just saying so that you would be aware.
 
I'm somewhat distrustful of Danske OK, so I sent them an e-mail to confirm my understanding of the conversation, and asking them to respond if any of it was incorrect. So far, no response. It'll be interesting to see what happens when the next payment goes through......
 
Had a call from someone from Danske yesterday morning about my direct debit, this was after ringing them twice to make sure they had the correct details, and also after the payment for the mortgage left the account.

Rang Danske to speak to a manager to complain, I am still waiting the call back. The person would not talk to me just to my wife.

My assumption is that they outsourced to a third party to ring everyone as their mortgage was due. The third party did not have access to the system just a list of names and details. She would not talk to me even though it was a joint account.

I rang them back earlier in the week as I got a letter to ring because there was an issue with my life insurance also caused by the switch. When I rang the number the person I got through to was only interested in direct debits and did not understand why I was ringing about insurance. I tried my best to give her a tutorial on the need to secure a mortgage on the family home with a life policy and the need to keep this policy in play. The quality of the helpdesk is very hit and miss at the moment and they are requesting you to ring and don't know why you are ringing. And they seem to be contracting it out to third parties.
 
Ive made a number of enquiries via the secure mail and getting "not my department im forwarding it on"
So looks like most contacts have been outsourced
 
Hello,

After some absolutely crazy conversations with various staff members of Danske (or their outsourcers ?) via secure mail I've now got them to confirm that I don't have to pay via direct debit. They have admitted that it's their prefared payment option but no more. They also advised that late fees of a tenner a go will apply, where payments are not received within 5-days of the due date.

I don't think the left hand knows what the right hand is doing at Danske these days, to be honest .... but dig in if you want something and believe you are in the right, you'll get there eventually !.
 
Would anyone have any concerns about their personal information being given to an outsourced company of a bank that is closing down.

The details for the security questions could be used to access other sites.

Also they also appear to have them in list format as they dont have any access to the systems.
 
Any idea what will happen to the deeds of properties that are currently held by Danske?
 
RainyDay said:
Any idea what will happen to the deeds of properties that are currently held by Danske?
Click to expand...

Very good question.

What assurances have we that they won't be kept in a basement safe somewhere in Denmark or how quickly they can be released (for example, to a solicitor) if there is a sale pending etc ?
 
I have just requested the title deeds etc for my family home which Danske held as security for a recently sold investment property.

I was told on the phone to post my request to Danske, 1 Airton Close, Airton Road, Tallaght, stating whether I wanted them sent by registered post to myself or to my solicitor. I could also have sent the request on line through their secure email.

Once the request was received it would take 2 weeks for their legal department to remove Danske's interest and then post.
 
I got a 'reminder of account closure' letter yesterday. It mentions removal of functionality and benefits on termination date; nothing specific about what 'benefits' means. I guess they will take away my .45% mortgage rate discount for Prestige account holders. Has anyone on AAM closed their Danske account already and had the discount withdrawn. Is there any prospect that they won't move to discontinue this discount (and the .25% discount for other fee paying account holders)?
 
Got the same. Until the FSO investigation is completed I am closing nothing.
 
I noticed this morning that a credit for a TRS payment, which used to go to my Danske mortgage servicing account, was paid into my PTSB account. My last two mortgage payments went by SO from this same account: I've no direct debit set up.

In other words, it all seems to be working without setting up a DD as originally requested by Danske. The mortgage servicing account is now closed.
 
There were other changes attached to the prestige account, you had to accept a new mortgage agreement, It might be worth digging out the mortage agreement to see what happens if you no longer have the prestige account. I did not go for the discount at the time because of the changes to the mortgage conditions.
 
serotoninsid said:
Looks like you were quite right => http://www.irishexaminer.com/business/pepper-to-take-over-danske-mortgage-accounts-268978.html
Click to expand...


Thank you.

"From June 16 Pepper will handle all day-to-day management of the loans from customer service through to specialised case management"

I actually suspected that some of the services were already being provided by Pepper and that this may explain the mixed responses and experiences we've been having in recent weeks. However, if not ... then I seriously fear for life as a Danske customer post June 16.
 
twofor1 said:
I have just requested the title deeds etc for my family home which Danske held as security for a recently sold investment property.

I was told on the phone to post my request to Danske, 1 Airton Close, Airton Road, Tallaght, stating whether I wanted them sent by registered post to myself or to my solicitor. I could also have sent the request on line through their secure email.

Once the request was received it would take 2 weeks for their legal department to remove Danske's interest and then post.
Click to expand...

Looks like pepper could be charging for this in the future.

[broken link removed]
 
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