Credit card refund...after hopeless service?

Discussion in 'Banking, credit cards, etc' started by Dinarius, Jan 11, 2017.

  1. Dinarius

    Dinarius Frequent Poster

    Posts:
    386
    Three weeks ago, we employed a sub-contractor of a very well know pest control company to deal with a mice problem.

    He said that the job would involve three call-outs and insisted on payment of almost €300 on the day to sort it out.

    Trying to get him back for the second call-out has been a nightmare.

    Having paid by credit card, do I have any security or comeback?

    Thanks.

    D.
     
  2. Sue Ellen

    Sue Ellen Moderator.

    Posts:
    7,877
    Try ringing Citizens' Information and ask their advice. Their landline number is 021 4521600 if you don't want to ring the expensive 1890 number. Don't ring the bank until you have their advice.

    This key post is relevant although a few years old but may help.
     
  3. thedaddyman

    thedaddyman Frequent Poster

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    679
    You may have an entitlement to a charge back via your bank or credit card provider for non-delivery
     
  4. Jazz01

    Jazz01 Frequent Poster

    Posts:
    554
    Have you contacted the company itself or just the subcontractor in relation to the second visit? If not the company itself, then you should contact them & report the issues you are experiencing, have all facts at hand, dates, agreements of number of calls, payment etc... If nothing satisfactory from that, then go down the route of charge-back.
     
  5. Dinarius

    Dinarius Frequent Poster

    Posts:
    386
    Thanks all.

    Looking like the threat is better than the execution, thankfully.

    D.