Apart from showing up to the AGM to get them sacked, what can be done ?? Is there a regulator ?
Is your friend an owner of the apartment? Are there owner/directors on the board? If so then they need to begin the search for a new managing agent if the current agent is voted out at the next AGM. It's fine suggesting that this happens, but someone has to do the work to replace them. I have been a director of an OMC for 10 years and we have replaced the agent twice. It is a difficult process and a lot of work involved for the volunteer members on the board. In our case it has been worth it, as we finally have an honest and hard working agent.Apart from showing up to the AGM to get them sacked, what can be done ?
Your friend should also consider becoming a Director themselves. Unfortunately it is a thankless job, but it is the only way to get the Development up to scratch, looking well, and with good contractors in place to provide services. Unfortunately, many people will complain, but in my experience, very few will take action to rectify the situation.Your friend should contact the directors of the OMC and complain in writing about the bad service from the managing agent.
I think your experience of changing agent might be a useful Key Post. Steps taken, how long it took, pitfalls, etc....I have been a director of an OMC for 10 years and we have replaced the agent twice. It is a difficult process and a lot of work involved for the volunteer members on the board. In our case it has been worth it, as we finally have an honest and hard working agent.
That's not true, or at lease certainly shouldn't be if there is a semi-competent OMC in place who ensure contract terms are met.The crutch of the issue is that management agencies can do what they like when they get appointed.
I think paying the management fees should be enough action to rectify the situations.many people will complain, but in my experience, very few will take action to rectify the situation
I think your experience of changing agent might be a useful Key Post. Steps taken, how long it took, pitfalls, etc.
The management company needs to be manage. Every owner is part of the management company but very few want to participate whether as directors or part of the committees on their free time. Very few even turn up for the AGM. The agent only acts for the omc, under the omc's control.I think paying the management fees should be enough action to rectify the situations.
The crutch of the issue is that management agencies can do what they like when they get appointed. It’s hard to oust them and they know it. There should be a set of agreed national regulations that they adhere to. No occupant should be left in a mess with water coming into their home for weeks on end. Common area plumbing issues should be addressed within 24 hours. Common areas should be free from vandalism and maintained to a minimum standard re windows and floors. No exceptions. Antisocial behaviour two strikes and give notice to the landlord to evict the tenant. Cleaning rosters should be visible. It’s all too loose and open to chaos, cutting corners and avoidance of responsibility type behaviour.
What's your connection / experience with management companies or are just an observer?You pay your fee to the OMC.
The OMC contracts the service company to manage the maintenance, etc
The OMC depends on owners to show an interest in running itself and overlooking the service company. If the owners can't be bothered, for one reason or another, then the choice is to put up with bad service from the contractor or pay increased charges to hire professional managers
Untrue that most people don't have the time to get involved. In my development there are 4 of us owner Directors on the board. None of us are retired. It took a bit of work when we took over from the developer appointed board members (about 10 years ago) but now it takes an hour or two a month. I will start a separate thread as recommended by Brendan.I think paying the management fees should be enough action to rectify the situati
I will read the code I didn’t know it existed. If an occupant/landlord pays their management fee then surely their responsibility ends there. It’s up to the Property management company to do the managing. I get it about attending an AGM and having your viewpoints made. But most people don’t have the time or the energy to start getting involved in the day-to-day running of a management company, unless they are retired with nothing else to do. Surely if you pay your fee you should expect a certain level of standards to be maintained in your development common areas and responsive service in the case of a plumbing crisis related to common area pipes ?. That’s fairly basic stuff. But these guys are Cowboys who don’t give a toss
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