This is what I got from my Spanish Hotel where I had booked a stay next month.
"We would like to inform you that according to rate details, this reservation has a full penalty charge in case of cancellation, amendment or no show. However due to the exceptional situation in which we find ourselves, Meliá Hotels International would like to offer to our guests who have booked before March 2, 2020 for a stay between March 16, 2020 until May 31, 2020, the possibility of postponing your reservation choosing a date or leaving your booking on hold; This date must be up to March 26, 2021 at the reserved hotel and under the same terms and conditions of your initial reservation or agreeing to pay a possible difference in rate without any management fee."
My problem with this is
I would like a full refund but none is on offer.
I do not want a postponement of my holiday.
The hotel is closed so I cannot stay there even if I wanted to travel.
The hotel chain may not survive.
They are offering postponement stays up to end of March 2021.....not even for the anniversary of my stay....mid April.
If I do postpone......I will have to pay the difference in cost of my stay....I have no control over what this might be.
My question. If the hotel is closed for my stay next month.....they are the ones breaking the contract, not me..........can I claim a refund on this basis?