I bought my laptop in a well-known computer chain store at the begining of June. Just over two weeks ago I had to bring it back as it was failing to charge and the network card was not working. They told me that they could not fix it in the shop as I did not take out insurance and that they would have to send it back to Dell as it is under manufacturer's warranty.
When I went to the Chain Store two weeks ago they told me they would send it off within a few days. However, yesterday, over two weeks later I got a call to say that they were only sending off my computer today. They told me that my computer had been in a queing system to see if they could diagnose the problem and fix it in the shop. I told them that they informed me of the problem the day I had brought it to them and told me they could not fix it there for me as I had not bought the insurance.
The worst is yet to come! They told me that they would be sending my computer off to Dell today for the charging problem to be fixed - that this would take up to 35 days. Then, the computer would come back to them and have to be sent off to Dell again for up to another 35 days to fix the network card. I couldn't believe this inefficiency - and it now looks like I will be without my laptop for nearly three months. I am due to start college again at the end of September and really need it.
The guys in the Computer Chain Store were so unhelpful it was unbelievable. Has anybody any advice on what I can do. I am now faced with possibly having to buy another laptop. The children have a pc which I can use, but I really need a laptop for college. What are my rights in this situation? Really would appreciate some help. Thanks in advance.
When I went to the Chain Store two weeks ago they told me they would send it off within a few days. However, yesterday, over two weeks later I got a call to say that they were only sending off my computer today. They told me that my computer had been in a queing system to see if they could diagnose the problem and fix it in the shop. I told them that they informed me of the problem the day I had brought it to them and told me they could not fix it there for me as I had not bought the insurance.
The worst is yet to come! They told me that they would be sending my computer off to Dell today for the charging problem to be fixed - that this would take up to 35 days. Then, the computer would come back to them and have to be sent off to Dell again for up to another 35 days to fix the network card. I couldn't believe this inefficiency - and it now looks like I will be without my laptop for nearly three months. I am due to start college again at the end of September and really need it.
The guys in the Computer Chain Store were so unhelpful it was unbelievable. Has anybody any advice on what I can do. I am now faced with possibly having to buy another laptop. The children have a pc which I can use, but I really need a laptop for college. What are my rights in this situation? Really would appreciate some help. Thanks in advance.