My husband applied to AIB for a business credit card over 5 weeks ago and has been constantly chasing them up about it since. Firstly one employee left the form in an in-tray of another employee who was on holidays for a month! Now they have mislaid the form completely. It transpires today that the application has been lost between being received (and aknowledged) in the local branch and getting to their headquarters. It took 5 weeks to establish this fact even though numerous phonecalls were made.
He complained to the manager in the local branch whose only response was to call and collect another form.
He would like to write and complain further as to the way this matter was handled. How would he go about this. THe website doesn't give any address to write complaints to.
He complained to the manager in the local branch whose only response was to call and collect another form.
He would like to write and complain further as to the way this matter was handled. How would he go about this. THe website doesn't give any address to write complaints to.