Hi,
We are out of contract with Electric Ireland and thinking of moving to possibly Bord Gais. Have had a quick look at rates and would prefer to stay on a 24 hour plan rather than timing things throughout the day. We feel it is dangerous putting machines on to run at night time when in bed. Had a machine go on fire once before so am reluctant to go this way.
When we moved to the smart meter plan we were not forewarned that we would not be able to move back. They sold the plan to us when we confirmed that we wanted to get away from estimated bills. This was last year when not many people knew about the higher rates on smart plans and the fact that we could not move back.
Spoke to Bord Gais recently who confirmed that El Irl can listen back on calls to check the conversation but just wondering how realistic this is if we do not have a note of the date that we moved over. Has anyone gone through the complaints procedure about this?
Have spoken to the Regulator and they confirmed that they will only check it out after Electric Ireland do their investigation.
We are out of contract with Electric Ireland and thinking of moving to possibly Bord Gais. Have had a quick look at rates and would prefer to stay on a 24 hour plan rather than timing things throughout the day. We feel it is dangerous putting machines on to run at night time when in bed. Had a machine go on fire once before so am reluctant to go this way.
When we moved to the smart meter plan we were not forewarned that we would not be able to move back. They sold the plan to us when we confirmed that we wanted to get away from estimated bills. This was last year when not many people knew about the higher rates on smart plans and the fact that we could not move back.
Spoke to Bord Gais recently who confirmed that El Irl can listen back on calls to check the conversation but just wondering how realistic this is if we do not have a note of the date that we moved over. Has anyone gone through the complaints procedure about this?
Have spoken to the Regulator and they confirmed that they will only check it out after Electric Ireland do their investigation.