...We have a rented property. The gas bill was not changed from our name into tenants, We requested this a number of times. Tenant left arrears on the bill which Bord gais now want to take legal action against us for.....Now get this, we have a new tenant in the property who has not received a bill in the first 3 months she has been in residence. At the start of tenancy I phoned to check her name was on the bill and Bord Gais confirmed it was. However when she phoned them to tell them she had not received a bill they said her name was not on the bill for the first 3 months of her tenancy.... She is foreign and in spite of her emailing and phoning countless times has not received any satisfaction from Bord Gais. They sent her a bill last week which only states it is from Jan 8th a period of 3 months after her tenancy, which means we could be liable for the first 3 months.
She is a great tenant and I don't want to lose her, she is foreign and I don't want her going back home. I have spent so much time on the phone as well have not have my requests met either......
Getting ready to pen a letter to Commission for Energy Regulation but need to go through complaints procedure first. Cannot find any complaints procedure on Bord Gais web site. If anyone can help?
We use cookies and similar technologies for the following purposes:
Do you accept cookies and these technologies?
We use cookies and similar technologies for the following purposes:
Do you accept cookies and these technologies?