Hi,
Just curious about the following.
I bought something from a company online over 6 months ago and they took out 190 euros from my credit card at the time.
Then just recently I saw in my statement another charge for a further 25 euros.
When contacted, they said that they had 'performed an audit' and found that they had undercharged me originally so they took out the remaining balance from my card.
As it turns out, they should indeed have charged 215 euros the first time.
The issue I have is the fact that they did not notify me before debiting the second time. It was only a small amount but it could conceivably have been any amount.
Are they perfectly entitled to do this and is it simply just bad customer service to at least not contact me beforehand?
Just curious about the following.
I bought something from a company online over 6 months ago and they took out 190 euros from my credit card at the time.
Then just recently I saw in my statement another charge for a further 25 euros.
When contacted, they said that they had 'performed an audit' and found that they had undercharged me originally so they took out the remaining balance from my card.
As it turns out, they should indeed have charged 215 euros the first time.
The issue I have is the fact that they did not notify me before debiting the second time. It was only a small amount but it could conceivably have been any amount.
Are they perfectly entitled to do this and is it simply just bad customer service to at least not contact me beforehand?