Hi,
We had an incident yesterday with our rental car. To summarise our baby got locked in the car with all our luggage, keys were on the drivers seat.
Response had to be quick so we managed to crowbar the door open a bit and fish the keys out with a coat hanger.
Thankfully all is okay and baby didn't really react.
Problem is now with rental insurance, as it was not accidental damage, we had to damage the door to get keys.
There was a lock out policy on insurance, in that you needed to call rental company to send out an authorized mechanic, but we did not have time.
I'm concerned we will be left to pay for the damage?
Any advice?
We had an incident yesterday with our rental car. To summarise our baby got locked in the car with all our luggage, keys were on the drivers seat.
Response had to be quick so we managed to crowbar the door open a bit and fish the keys out with a coat hanger.
Thankfully all is okay and baby didn't really react.
Problem is now with rental insurance, as it was not accidental damage, we had to damage the door to get keys.
There was a lock out policy on insurance, in that you needed to call rental company to send out an authorized mechanic, but we did not have time.
I'm concerned we will be left to pay for the damage?
Any advice?