What is Vodafone up to?????
I have been registered with vodafone on m pay for over 5 years.
I text in for credit and the amount is deducted from my credit card.
Sounds great ........
until last week, when my credit card was out off date.
I went on to "my account" and updated the new information. NADA
and still NADA
phone customer service , told wait 24 hours and all would be resolved.
waited, waited. I phoned customer service again , and waited for the boffins to fix the anomoly!!!
waited , waited , waited zzzzzzzzzzzzz...
Phoned customer dis-service again, and was told that Vodafone did not have the facility to update credit cards and I would not be able to use this service unless I registered a new credit card (at extra cost) . I my case I would have to re register the same credit card. WHAT ??? Amazon , Itunes etc ..all allow the udate facility.
Are vodafone on a scamp?????
Should I contact the Ombudsman or the regulator.
has anyone got a link for them?