Thanks Leo. I spent another hour on the phone to Eir today. The first call was disconnected and eventually I managed the switch on a second call. I then set up a contract with Pure Telecom. A few hours later I received an automated call thanking me for choosing Eir and saying that they had attempted to make contact. Not really sure if I should waste more time calling them again or simply ignore. Honestly, even if they were to offer their service for free I would decline.