Thanks for this. I've referenced this is my letter also!From the legal section of their website:
“Please note that if you have a forthcoming booking we will send you service emails related to your break or spa break even when you have unsubscribed from marketing communications, as this is information you will require for your break or spa break”.
Based on the above it sounds like they should have contacted you. You can find the details of the legals of their marketing preferences here:
I suspect Joe will require a little more information than you have provided in your first post,Thanks all. I am going to try and ring Joe Duffy on Monday and see if they will discuss it. I can't really cancel as the kids are really looking forward to it (as much as I'd love to). The fact is they would have 100 people ready to take my spot as they are booked out until September. In any case even if someone was to take my spot they won't get the pool as it's all booked out...... I spoke to the guest relations manager in there during the escalation process. Didn't get anywhere with her.
They've only just changed this. It was only two weeks in advance until last week.Centre Parcs website says that booking is open 4 weeks in advance and not 2 as you were told so clearly there may be a training issue here for their staff as you may have been mis-advised by a staff member.
Nope - they say they will let you know what activities are available 4 weeks before your stay.Centre Parcs website says that booking is open 4 weeks in advance and not 2 as you were told so clearly there may be a training issue here for their staff as you may have been mis-advised by a staff member.
You could try and raise a chargeback (assuming you paid by card) on the basis that you were misled by their staff and cannot now receive the goods in question (pool facilities being a case in point). You may win but I would expect they will defend it.
If you are getting nowhere, try throwing Conor Pope and the Irish Times into the mix as well
Nope - they say they will let you know what activities are available 4 weeks before your stay.
Here's the booking
"A full list of available indoor and outdoor activities will be available to view and book online no later than 14 days before arrival date, we’ll email to let you know when you can start booking. The only place you’ll be able to book activities is online via your Center Parcs account."
There is the possibility that the OP took a different meaning and didn't realise that booking will be "no later" than 14 days beforehand.
Remember there are always 3 versions to a story - my version, your version and the correct version