Cannot Get Service Disconnected

Discussion in 'Service Providers' started by roker, Oct 7, 2017.

  1. roker

    roker Frequent Poster

    Posts:
    1,442
    Last edited: Oct 8, 2017
    I have moved house and I cannot get SKY to disconnect the telephone and broadband, I have talked to 3 Cust service rep, sent e!ectronic request three times. As a result the new tenant cannot connect their service. I cannot stop payment because it is taken from my VISA debit card, this is how it was with DD a couple of years ago. I am not on contract and realise I must give a months notice but there is nothing stopping them from disconnecting immediately. I have told them I am not responsible for calls made by the new tenants if they do not disconnect. SKY never again
     
    Last edited: Oct 8, 2017
  2. Leper

    Leper Frequent Poster

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    562
    Hi Roker,
    1. What SKY mean with a 1 month termination of contract (even when you are out of contract) is the last day of the following month from which you gave notice.
    2. However, as you are out of contract you are not liable for telephone calls made from the day you vacated. You need only pay for telephone calls made up to the date you vacated. You are liable for the extra month's standing charge though.

    I don't support SKY's right to stick you with the "extra" month's liability. But, you are dealing with people who work in a call centre and who are replaced every few months. (I don't mean sacked, but they probably hate SKY as much as you).
     
  3. roker

    roker Frequent Poster

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    1,442
    I am paying a months rent in advance for the line and pay month by month (no contract) I cannot see why they cannot disconnect immediately.
    They do not use Direct Debit anymore because these can now be stopped, but the debit card cannot, I suppose the bank could issue me with a new card
     
  4. demoivre

    demoivre Frequent Poster

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    2,437
    Get in touch with ComReg straight away.
     
  5. roker

    roker Frequent Poster

    Posts:
    1,442
    After 6 attempts a Rep has finally told me they will disconnect on the 10th. What a lot of hassle. And a lesson learned, never agree to using a debit card for payment
     
  6. PaddyBloggit

    PaddyBloggit Frequent Poster

    Posts:
    2,936
    What about being refunded for service provided that you had cancelled?