Last week I signed up for eirs €40/ month BB & LL service. To date the landline hasn't worked and after numerous calls I have an appointment to rectify the problem next week. Today I received an email advising me that "Your bill amount is €47.36." I've tried to cancel the DD online with PTSB but it's not allowing me. I'm still within the cooling off period (and even if I wasn't they are not providing the service that I signed up for). Do I need to call into the bank to cancel the DD? Thanks