Hi, I joined Aviva health in December 2009, I was 49 years old. It was my first time to take out Health insurance.
In February 2012 I had a heart valve operation and Aviva settled the claim in July which came to about 36,000 Euro.
In December 2012 I received a letter from Aviva asking for five years medical records, in order that they could process an outstanding claim from a doctor in the hospital where I had my operation.
These records show that i had a pre existing heart problem when I joined Aviva.
Before I had my operation I rang Aviva and gave them the codes for the procedures I was about to have. They said I was covered by Aviva and wished me well.
What should I do now ?.
Can Aviva demand the money back that they paid out?
In February 2012 I had a heart valve operation and Aviva settled the claim in July which came to about 36,000 Euro.
In December 2012 I received a letter from Aviva asking for five years medical records, in order that they could process an outstanding claim from a doctor in the hospital where I had my operation.
These records show that i had a pre existing heart problem when I joined Aviva.
Before I had my operation I rang Aviva and gave them the codes for the procedures I was about to have. They said I was covered by Aviva and wished me well.
What should I do now ?.
Can Aviva demand the money back that they paid out?