As per the title
Basically a business customer is looking to restructure a loan/mortgage, which would be to the benefit of both the customer and the bank (in the long run)
However the bank are only really interested in restructuring the loan for short-term gain to themselves. In fact their stance roughly translates as "we don't care if you are losing money because of this loan, we would rather see that happen than do anything to assist you"
The bank in question are insistent that any restructuring of any business loan can be a for a maximum term of 7 years, even if the loan in question is a mortgage with a property being used as security.
Is this something that can be referred to the Ombudsman?
Basically a business customer is looking to restructure a loan/mortgage, which would be to the benefit of both the customer and the bank (in the long run)
However the bank are only really interested in restructuring the loan for short-term gain to themselves. In fact their stance roughly translates as "we don't care if you are losing money because of this loan, we would rather see that happen than do anything to assist you"
The bank in question are insistent that any restructuring of any business loan can be a for a maximum term of 7 years, even if the loan in question is a mortgage with a property being used as security.
Is this something that can be referred to the Ombudsman?