Calls from Bank regarding accepting redress for tracker

pulpfiction

Registered User
Messages
4
Hi All

This question is for those where the bank has confirmed they have an impacted mortgage.
Just wanted to put a question out there....

Do you get phone calls from the tracker team at your bank. I have received redress on a number of mortgages that I held (past tense). Sold as part of "voluntary"sale
She has rang to talk through the letter and rang again each time the cheque came..just wondering if this is standard practice ?


Thanks
P
 

Dpdp01050842

Registered User
Messages
38
All letter form for me - AIB - Never a call. I would think keep all your comments to them in written form so you have copies but it also allows your response to be considered and not off the cuff.
 

pulpfiction

Registered User
Messages
4
Thanks DpDp

It really struck me last week ...as odd , all my mortgages were impacted and the same lady has rang me each time. This is separate to my relationship manager.
I essentially lost my trackers twice ..once due to "error" and the second time due to my vol sale agreement where I had to move from the original incorrect tracker rate to a Standard Variable while the properties were for sale. Although this was for a shorter period of time, Is this in scope for the central bank ?
Anyone have similar exp?
 

Brendan Burgess

Founder
Messages
38,131
Hi Pulp

Which lender?

Some banks have phoned people to tell them that they would be getting their trackers back.

If they were ringing you to see if you had any questions, that would be a good thing. I don't see any harm in it unless they were trying to get you to do something not in your interest. But from your description, that does not sound as if it was the case?

Brendan
 

moneymakeover

Frequent Poster
Messages
484
Yes I got that from two banks

I just thought they were trying to apologise and this was the public relations department
 
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