Call centre job- anyone work in one who can help interview candidate

M

MarySmyth

Guest
We have a friend who is going for job in call centre (bi lingual- two languages needed). They have worked in restaurants previously and 1 year in college.

Any advice please?
 
I worked in a call centre for 6 years and did the interviewing for 2 of them!


There was always the usual questions;
  • What are your strengths / weaknesses?
  • Why should we give you this job? / Why should we hire you above another candidate?
  • Where do you see yourself in 5 years time, etc
We also did a lot of scenario based questions which were very customer service focused:
  • How would you deal with an angry customer?
  • Can you describe a situation you have found yourself in where you had to deal with an angry customer and how you resolved the situation etc
They may not have experience of working in a call centre before but they worked in a restaurant so would already have a wealth of experience in customer service so make sure they refer to this.

I'm sure if you google possible internet questions you will get a lot of hits.
 
DubShelley said:
I worked in a call centre for 6 years and did the interviewing for 2 of them!


There was always the usual questions;
  • What are your strengths / weaknesses?
  • Why should we give you this job? / Why should we hire you above another candidate?
  • Where do you see yourself in 5 years time, etc
Click to expand...
These were the trick questions - right? To see if the candidates had the brains and the guts to tell you how bad these interview questions were?
 
I went for a job in a call centre about 6 years ago and these were exactly the questions I was asked, but the pretty much gave anyone who turned up a job, so I'm not sure why they even bothered.
 
Thanks for feedback- anyone work in call centre- he's a bit apprehensive- given that he did not work in office/ call centre previously - and also that English is not native language (despite fact that he is fluent).
 
my wife had the misfortune to work in a call centre for a short time . Basically factories -best avoided if possible imho.
 
Hi,

I have worked in a call centre for many many years ( still currently) my advise is -

When answering questions always be positive - i.e. what is your weakness - make your weakness an actual strength for the specific job, like if your role will not be time specific and you can spend loads of time talking to customers, then say this is your weakness that you are too customer focus..

If he / she worked in shops, examples can be used when she/ he went the extra mile, its customer service just face to face.



Hope this helps.

Blueeyes
 
Call Centres are target driven in order to meet the Service Level Agreements of the client.

Make sure you geT accross that your are target driven.

Also, what is the nature of the call centre - research what the actual role is. Is the call centre operated by the company or is it out-sourced. Get onto the comanies website and do some research. Know what the companies goals and objectives are.

Back yourself up with plenty of examples in customer service and give examples of how your experience can benefit the role. EXAMPLES EXAMPLES EXAMPLES.
 
Blueeyes123 said:
When answering questions always be positive - i.e. what is your weakness - make your weakness an actual strength for the specific job, like if your role will not be time specific and you can spend loads of time talking to customers, then say this is your weakness that you are too customer focus..
Click to expand...
Do people still fall for that hoary old chestnut?
 
Hi Complainer,

I guess :) all I know is I told it like it was before in interviews, which was quite negative, needless to say, I didnt get the job.

I changed it around and was positive --- and got the job :)

Blueeyes
 
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