S
Smithbren
Guest
Hi, we have our phone & broadband with BT. For the past three weeks, our Internet has not been working. BT tech support has come up with several theories as to what's wrong, all of which have not worked out; they keep coming up with the same problem, namely, that the DSL password is wrong, despite my entering it in dozens of times. Their latest theory is that the router is faulty. They say that they can replace the router free of charge, but only if we renew our contract with them. Seeing as I have no confidence in them & their ability to solve this problem, there is no way I am going to renew our contract - this means I have a choice between purchasing a modem (with no guarantee that it will work even then), and moving to a different provider. The latter seems the most sensible option.
After some initial research, we have settled on Smart Telecom as the best option, however, we do have two important questions:
1. We are still under contract to BT until later in the month - will that cause problems with any hand-over; BT said that they would not hold us to our contract if they were unable to fix the problem, however, I am sceptical of this.
2. I have heard rumours that Smart are or were in financial difficulty - Is this true? Should it influence our decision? Would our service be safe if they went belly up?
Any answers to these questions will be much appreciated. Unfortunately, I will not be able to respond to posts very quickly (due to the fact that I don't have Internet access at home)
Brendan Smith
After some initial research, we have settled on Smart Telecom as the best option, however, we do have two important questions:
1. We are still under contract to BT until later in the month - will that cause problems with any hand-over; BT said that they would not hold us to our contract if they were unable to fix the problem, however, I am sceptical of this.
2. I have heard rumours that Smart are or were in financial difficulty - Is this true? Should it influence our decision? Would our service be safe if they went belly up?
Any answers to these questions will be much appreciated. Unfortunately, I will not be able to respond to posts very quickly (due to the fact that I don't have Internet access at home)
Brendan Smith