I'd be grateful if anyone could tell me how best to proceed on this problem or if they've had similar experience...
I bought a flat screen LCD TV (well known brand that got great reviews when I initially purchased)) from a well known Irish Electronics shop 2.5 years ago. The screen went out this week (very dark image that's slow to refresh). I did a google search on the problem and found LOTS of people posting the same problem with the same brand of TV after about 2 years of ownership. Some sites said it had to do with a defective part installed in that brand and model of TV. I went back to the shop I bought it from and they said it wasn't covered under warranty and would cost EUR40 to inspect plus repair costs if we chose to go ahead with repair.
I called the manufacturer in the UK and they said their only obligation was for the TV to function for the 12 months it was under warranty and it wasn't their problem. I asked if they were at all concerned that there were lots of comments on the internet about their TVs dying after 2 years and their reply was that they sell several million TVs a year so unless there were several million complaints, they were not concerned about a few hundered. I returned to the shop I bought it from as a prospective TV buyer and asked them how long the TV they were selling should last normally and they said 10 years.
I understand from the consumer website that a product should last me 8 years, so I think I'm within my rights to demand some compensation for a 600euro TV that only lasts 2 but I don't know what the route of complaint is and what to demand (repair, replacement, compensation for repair costs??).
Any advice much appreciated!
CAA
I bought a flat screen LCD TV (well known brand that got great reviews when I initially purchased)) from a well known Irish Electronics shop 2.5 years ago. The screen went out this week (very dark image that's slow to refresh). I did a google search on the problem and found LOTS of people posting the same problem with the same brand of TV after about 2 years of ownership. Some sites said it had to do with a defective part installed in that brand and model of TV. I went back to the shop I bought it from and they said it wasn't covered under warranty and would cost EUR40 to inspect plus repair costs if we chose to go ahead with repair.
I called the manufacturer in the UK and they said their only obligation was for the TV to function for the 12 months it was under warranty and it wasn't their problem. I asked if they were at all concerned that there were lots of comments on the internet about their TVs dying after 2 years and their reply was that they sell several million TVs a year so unless there were several million complaints, they were not concerned about a few hundered. I returned to the shop I bought it from as a prospective TV buyer and asked them how long the TV they were selling should last normally and they said 10 years.
I understand from the consumer website that a product should last me 8 years, so I think I'm within my rights to demand some compensation for a 600euro TV that only lasts 2 but I don't know what the route of complaint is and what to demand (repair, replacement, compensation for repair costs??).
Any advice much appreciated!
CAA