could you pm me with the brand name please,or put it on web site.ta.
Small claims court took 15 weeks when I used it last year, but it depends on the which area you use.
Hope you still have your receipt!
When people spend money on a TV and it states one year warranty why then the upset when it goes after 4 years? Surely that's to be expected from electronics otherwise the standard warranty would be much longer.
When people spend money on a TV and it states one year warranty why then the upset when it goes after 4 years? Surely that's to be expected from electronics otherwise the standard warranty would be much longer.
So you'd be happy enough if a 2k+ television failed after 12 months use?
What a manufacturer offers as a warranty has little to do with the legal requirements of consumer legislation. So viewing all manufacturers' warranties and inferring from there that, because they are all of similar lengths of time, that period represents the useful life of the product concerned is putting the cart before the horse IMO.
Consumer legislation requires that products be "...as durable as it is reasonable to expect, having regard to any description applied to them, the price (if relevant) and all other relevant circumstances..."
The period of warranty is one of the factors to take into account when assessing how durable a product is reasonably to be expected. I would not consider 2 years to be a reasonable length of time for an expensive TV to last, even if the manufacturer's warranty was a year, 6 months, 3 months or whatever.
OP (and others with duff TVs), I'd contact the NCA and go from there. Small claims is probably the best option if all else fails.
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