M
markmh
Guest
hi
i brought a sofa 4 weeks ago from homebase. on the sofa was a tag which said that it would be delivered within 35 days and we asked the lady who took payment twice if it would be delivered within 35 days and she said yes meaning we should receive it by august 10th.
we got a letter last week saying that due to low levels of stock we would receive it until at least 10th september.
i have asked them for compensation and they say they wont discuss it until after the sofa is delivered and it would have to be homebase vouchers.
they say i can cancel the order whenever if i want however i really want the sofa and dont want to go to any other shop as delivery will take ages.
my question is do i have to wait until i receive the sofa before i can get compensation and does it have to be homebase vouchers?
i brought a sofa 4 weeks ago from homebase. on the sofa was a tag which said that it would be delivered within 35 days and we asked the lady who took payment twice if it would be delivered within 35 days and she said yes meaning we should receive it by august 10th.
we got a letter last week saying that due to low levels of stock we would receive it until at least 10th september.
i have asked them for compensation and they say they wont discuss it until after the sofa is delivered and it would have to be homebase vouchers.
they say i can cancel the order whenever if i want however i really want the sofa and dont want to go to any other shop as delivery will take ages.
my question is do i have to wait until i receive the sofa before i can get compensation and does it have to be homebase vouchers?