Bord Gais Energy “loyalty team”

_ripped_off

Registered User
Messages
26
As the title suggests has anyone actually managed to speak with anyone on the BGE loyalty team to try and retain their existing discount?
The last customer service agent I was speaking with said I could just get someone else in the house hold to sign up and get new customer discount. Or that the loyalty team may have a better offer but doesn’t know when they will phone me.
Am I chasing unicorns here?
 

tallpaul

Frequent Poster
Messages
1,046
To be honest I wouldn't waste my time. Switching utility provider nearly always provides a saving and I ruthlessly pursue a switching strategy very year. 'Loyalty' is a complete crock these days. Companies don't believe in it so why should their customers?
 

mrblues

Frequent Poster
Messages
190
Switch to one of the other providers whoever has the best offer currently, as soon as BGE get the notification of it you'll get a retention call to stop you from switching - then invoke your cooling off period on the switch and you're done.
 

Coldwarrior

Frequent Poster
Messages
140
They rang my father months ago when he was near the end of his electricity contract and offered him the option of keeping his existing 28% discount, which he did and has worked out well as even now its cheaper than anything else available in the market for people to sign up to. I was on the same original discount offer and when mine was near up (a short time later) I got no call, and when I rang them myself to get the same deal it wasn't offered. Go figure. I switched.
 

_ripped_off

Registered User
Messages
26
@Coldwarrior i rang them 3 months ago to check when my 28% discount was ending and they said July and someone would ring me same as you no phone call.
@mrblues I will try this strategy as the best I can get with my husband signing up as new customer is 21%

Thought it strange their customer service team even suggested I could get someone else in the house to sign up as a new customer.
 

llgon

Frequent Poster
Messages
383
Switched from Bord Gais last week when my year was up. Got a call from their loyalty team subsequently offering a 5% discount if I stick with them. Needless to say I didn't take them up on this.

Incidentally my discount was stopped two weeks early. When I queried this I was told it has happened to all customers whos discount ended this month and they were working on resolving it.
 

Coldwarrior

Frequent Poster
Messages
140
By the by, similarly to what many of us on this site do with switching mortgages to collect the cash back, you can do the same with energy providers. For example, switch to Electric Ireland to get their 150 credit offer, wait for first bill or roughly 100 euro worth of usage, then switch again to another provider with better rates or another cash back offer (Panda or SSE). EI have a 50 euro breakage fee but you're still 100 up, I've confirmed with them that they won't claw back the 150 credit. Could also use this to avail of their Nest/Google Home installation offer then switch again.
 

_ripped_off

Registered User
Messages
26
Switched from Bord Gais last week when my year was up. Got a call from their loyalty team subsequently offering a 5% discount if I stick with them. Needless to say I didn't take them up on this.

Incidentally my discount was stopped two weeks early. When I queried this I was told it has happened to all customers whos discount ended this month and they were working on resolving it.
I won’t wait around for a call from the “loyalty” team so 5% is what the regular customer service guy offered.
 

qwerty5

Frequent Poster
Messages
250
I rang them and got offered the 5%.
So I switched also.
Switching takes 5 minutes work.
I didn't get any subsequent calls though. They just totted up the bills and took out the direct dibets.
 

SDMXTWO

Frequent Poster
Messages
99
My contract with BordGais is up next month and from a quick look on Bonkers it shows IBERDROLA a Spanish green energy company is the cheapest for me. Personally I cannot make out a power bill with all the different number sets and the initial 'level pay' which fluctuates up and down and is anything but level.

Has anyone here dealt with this Spanish company.
 

_ripped_off

Registered User
Messages
26
I've heard of Iberdrola but didnt think they operated here.
I got my call yesterday (i completed the switch to electric ireland on friday) from the "loyalty" team but missed the call and when you call the number back you cant actually speak to anyone!
 

SDMXTWO

Frequent Poster
Messages
99
I've heard of Iberdrola but didnt think they operated here.
I got my call yesterday (i completed the switch to electric ireland on friday) from the "loyalty" team but missed the call and when you call the number back you cant actually speak to anyone!
They seem to have started just last month (June). However I see I'm up against the same:
"You’ll need your IBAN (International Bank Account Number) details to set up your direct debit. Only a Republic of Ireland IBAN can be used for switching online".
 
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