I noticed two direct debit deductions from my bank account for Bord Gáis in December. When I queried this I got a stock EMail back saying it was an error and that the money would be returned in ten days. Unhappy with this I EMailed back asking for some form of explanation to which the reply was a vague statement about an error and that was it. I'm not sure whether the money would have been refunded had I not raised a query. Has anyone else been hit? Maybe I'm getting old and cranky but when a utility company takes money from my bank in error I would have expected a major apology and even some small reduction in my next bill!