athene_niu
Registered User
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- 26
I was on a business trip to US last month. I went to a restaurant with my friend, after finish the dinner. I use my husband's master card to pay. The staff took the card to the counter and came back asking the id. I said I didn't bring the ID. So he returned the card to me. And my friend paid in cash 30 dollars.
After 2 days, I checked the bank statement, the restaurant took 86 dollars from the credit card. The statement has the restaurant name fully on it. My husband contacted BOI, they pointed us to the boi "MastarCard chargebacks" department.
After a month, we got a letter saying you have to provide a copy of the restaurant receipt recieved at the time of purchase showing date of transaction.
Since my friend didn't keep the receipt, we called the department, the answer is they can't process this because no receipt.
I just don't understand if your credit card was stolen, you have to provide a receipt from the thief to claim the money back ??
The restaurant took the money from the card without our signature and without pin code , and the bank just ignore these truth and asking for receipt to continue processing ??
I want to make a complain but I'm guessing it won't make any differences maybe ?
Any suggestions or comments , you're welcomed !
After 2 days, I checked the bank statement, the restaurant took 86 dollars from the credit card. The statement has the restaurant name fully on it. My husband contacted BOI, they pointed us to the boi "MastarCard chargebacks" department.
After a month, we got a letter saying you have to provide a copy of the restaurant receipt recieved at the time of purchase showing date of transaction.
Since my friend didn't keep the receipt, we called the department, the answer is they can't process this because no receipt.
I just don't understand if your credit card was stolen, you have to provide a receipt from the thief to claim the money back ??
The restaurant took the money from the card without our signature and without pin code , and the bank just ignore these truth and asking for receipt to continue processing ??
I want to make a complain but I'm guessing it won't make any differences maybe ?
Any suggestions or comments , you're welcomed !