I came in when he was saying that the tracker issue was not resolved but welcomed the fact that they were meeting a group representing staff.
Now he is asking about bank charges.
You have 47,000 customers on SVRs . Are you willing to reconsider the strategy of a very high SVR?
We are focussed on our fixed rate strategy. We built our market on that. That is a market trend. Customers like the security and clarity. We have been reducing our fixed rates by a 1/3rd in the last three years.
As well as the annual requirement, we have also written to our customers on SVRS.
18,000 moved from a SVR to fixed in 2018 (Might be 8,000?)
7,500 moved in 2017