Brendan Burgess
Founder
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Bank of Ireland Group had 14 complaints fully upheld and 32 partially upheld against it, when you include all three subsidiaries compared to Ulster Bank's 18 and 21.
Based on the Gaelic scoring system, that is a total of 74 points vs. Ulster Bank's 75 points and 61 for Irish Life.
Given the market share - it makes Ulster Bank a clear winner.
from the Annual Review:
Reporting on Named Financial Service Providers
The Table below identifies regulated Financial Service Providers who, in 2016, had at least three complaints against them upheld or partly upheld. Service providers are listed in order of the number of complaints upheld followed by number of complaints partly upheld. The names listed are the official names by which financial service providers are detailed in the Central Bank of Ireland’s Register of Regulated Entities.
Bank of Ireland Group had 14 complaints fully upheld and 32 partially upheld against it, when you include all three subsidiaries compared to Ulster Bank's 18 and 21.
Based on the Gaelic scoring system, that is a total of 74 points vs. Ulster Bank's 75 points and 61 for Irish Life.
Given the market share - it makes Ulster Bank a clear winner.
from the Annual Review:
Reporting on Named Financial Service Providers
The Table below identifies regulated Financial Service Providers who, in 2016, had at least three complaints against them upheld or partly upheld. Service providers are listed in order of the number of complaints upheld followed by number of complaints partly upheld. The names listed are the official names by which financial service providers are detailed in the Central Bank of Ireland’s Register of Regulated Entities.
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