BOI 365 App issues?

I just tried it from Android phone, it had to install a bunch of updates and then I got in.
Double check your app is up to date?
 
Family member on iPhone having trouble with 365 App so seems like it's an issue on the app on that platform.

Re-install did not correct the issue.
 
odyssey06 said:
Family member on iPhone having trouble with 365 App so seems like it's an issue on the app on that platform.

Re-install did not correct the issue
Click to expand...

Related to recent iOS update possibly - I know they restricted app access to phone data in the update. Could look at permissions and grant the BoI app all permissions
 
I also had trouble with the BOI app yesterday. It started to update but then paused and stopped updating. I had to uninstall and re-install and eventually it updated. It is a nuisance now that you cannot access your bank account on a laptop without having your phone too. I am sure it means better security but if your phone app doesn't work there is no alternative to access your account unless you can go to a branch.
 
If you're having problems with the BoI app on your iPhone, ring BoI customer support and ask what version of iOS is required to run their app.

Check your version of iOS by going from Home Screen>Settings and Software Version will display the version of iOS installed on your iPhone.

The current version number is 14.6, hopefully the version BoI have based their app on.

If your iPhone has an earlier (lower-numbered) release of the software installed, do the following:

1. Back up your iPhone

2. Follow these instructions to backup to iCloud, Mac or Windoze. https://support.apple.com/en-ie/guide/iphone/iph3ecf67d29/ios

3. Delete the BoI app from your iPhone by following these instructions https://support.apple.com/en-ie/HT207618

4 Ensure you have your security code AND SIM unlock code to hand before you start the update process.

4. Update your iPhone (to iOS 14.6) by following these instructions https://support.apple.com/ios/update. Make sure your iPhone is charged and remains connected to the charger during the update.

5. Install the BoI app following their instructions

6. Follow these instructions to backup to iCloud, Mac or Windoze. https://support.apple.com/en-ie/guide/iphone/iph3ecf67d29/ios

The instructions are the same for your iPad.

From next year on you won't need different versions of software on your Mac, iMac or MacBook. The devices with M1 or M2 processors will run the same software.

It's a mystery to me and other why BoI can't build a browser version of their account access software. Other banks have managed. Maybe they still use Windoze 95 and Internet Explorer internally and don't see the need to move on.
 
mathepac said:
From next year on you won't need different versions of software on your Mac, iMac or MacBook. The devices with M1 or M2 processors will run the same software.

It's a mystery to me and other why BoI can't build a browser version of their account access software. Other banks have managed. Maybe they still use Windoze 95 and Internet Explorer internally and don't see the need to move on.
Click to expand...
Do you mean a browser based version of the authentication feature?
At the moment they have a browser based version of B365 but you need to authenticate on your phone to access it.
 

No Boi App, No online Banking?

I have been getting many emails and letters from Boi telling me that in order to continue banking on line I must download the App. Problem is my smartphone is not smart enough. The bank continues to remind me if I do not update to the mobile App. they will close the Account. So it looks like...
www.askaboutmoney.com

I'm not a BoI customer and I'm working off 2nd hand information here - https://www.askaboutmoney.com/threads/no-boi-app-no-online-banking.222301/

With most of the verifications, all that's needed is an ability to receive a text message with a one-off code or key on a phone or other device, you don't need a special app to receive it.
 
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