Bmw recall query

Discussion in 'Consumer Issues and Rights' started by peemac, 16 Jan 2019.

  1. peemac

    peemac Frequent Poster

    Posts:
    539
    Last edited: 17 Jan 2019
    I had an issue with bmw estate about 3 years ago.

    Car losing power whilst driving and engine drive train failure light coming on.

    BMW garage claimed it was not covered under warranty claimed to have fixed it and charged a handsome €1100.

    Problem wasn't fixed. They tried something else, charged another €700.

    Still not fixed, so went to an independent specialist who meticulously checked everything and eventually found it was a crack in the exhaust gas cooler and his very reasonable fee was €800



    edit - BMW have agreed to refund all costs outlayed. Surprised that this was offered immediately and without quibble.
     
    Last edited: 17 Jan 2019
  2. Zebedee

    Zebedee Frequent Poster

    Posts:
    50
    I think it’s the exhaust gas recycler. I had the same problem (losing power, drive train warning light) on a 2 yr old car. Fixed under warranty. When I went to the garage they knew exactly what it was before I finished describing it.

    There is now a recall on this. Apparently BMW’s in South Korea we’re going on fire. Govt banned bmw from selling more until they fixed it.
     
  3. Jazz01

    Jazz01 Frequent Poster

    Posts:
    628
    peemac - great news on that ...