V
Velominati
Guest
Hi all,
We had to pay a visit to the vets recently with our dog who was quite sick. We were quoted for an overnight stay and paid a deposit. During the night the dog became sicker and she required an operation, the vets told us it would be between 2 to 400 euro. our dog unfortunately didn't make it. the next day we went to the vets to pick her up and fix up our bill. The vet told us that under the circumstances she was only charging us for the original quote - we asked was she sure and she said yes. So we fixed up our bill paying the original quoted amount in full. In work today my husband received a phonecall from the vets office to say they were sorry but there was a balance on the account and we were undercharged. He hasn't paid the amount they're looking for as he didn't have his visa card with him but I just wanted to check out if in fact they're entitled legally to charge us the additional money after they said they we're not going to.
I just want to know where the law stands on this kind of issue.
Thanks
Velo
We had to pay a visit to the vets recently with our dog who was quite sick. We were quoted for an overnight stay and paid a deposit. During the night the dog became sicker and she required an operation, the vets told us it would be between 2 to 400 euro. our dog unfortunately didn't make it. the next day we went to the vets to pick her up and fix up our bill. The vet told us that under the circumstances she was only charging us for the original quote - we asked was she sure and she said yes. So we fixed up our bill paying the original quoted amount in full. In work today my husband received a phonecall from the vets office to say they were sorry but there was a balance on the account and we were undercharged. He hasn't paid the amount they're looking for as he didn't have his visa card with him but I just wanted to check out if in fact they're entitled legally to charge us the additional money after they said they we're not going to.
I just want to know where the law stands on this kind of issue.
Thanks
Velo