Sent in my appeal on 7th May in the prepaid envelope. After waiting 2 weeks for an acknowledgement I phoned BDO who said they hadn't received it and advised me to wait another week. Phoned again and they still hadn't received it at which point I went a bit mad! I had included all original documents with it and there was about 50 pages of evidence. I was asked if I had used the prepaid envelope with the PO box number on it, which I had. Their response was "oh sometimes they end up going to Ulster bank instead of us and then Ulster bank dont know what to do with them so they end up sitting in a pile on someone's desk until we go looking for them. I'll contact Ulster bank and see if I can track it down".
I was so angry when I got off the phone. Thankfully I had taken photos of everything I submitted so phoned back the next day and asked if I could submit printed photographs of everything I had submitted. After much himming and hawing they agreed to allow me to resubmit the printed photographs.
Was gathering all that stuff together when a family member passed away so everything got put on hold. Was going to get onto it yesterday and decided to just phone BDO again before I did, 7 weeks after I submitted the appeal. "Miraculously" my original appeal had suddenly appeared in their offices this week and a letter of acknowledgement was going in the post that day. What a coincidence!!!
They said that 10 files had been passed over to them from Ulster bank this week after being misdirected. I don't believe a word out of their mouths. I think they are deliberately stalling and making the appeal process as difficult as they can in the hope that people will just give up, because I know when it came to me possibly having to do the whole appeal again I couldn't put myself through it a second time.
Has anyone else experienced something similar from Ulster Bank? Should I now be complaining to the Ombudsman for their blatant disregard the appeal procedures and timelines?
I was so angry when I got off the phone. Thankfully I had taken photos of everything I submitted so phoned back the next day and asked if I could submit printed photographs of everything I had submitted. After much himming and hawing they agreed to allow me to resubmit the printed photographs.
Was gathering all that stuff together when a family member passed away so everything got put on hold. Was going to get onto it yesterday and decided to just phone BDO again before I did, 7 weeks after I submitted the appeal. "Miraculously" my original appeal had suddenly appeared in their offices this week and a letter of acknowledgement was going in the post that day. What a coincidence!!!
They said that 10 files had been passed over to them from Ulster bank this week after being misdirected. I don't believe a word out of their mouths. I think they are deliberately stalling and making the appeal process as difficult as they can in the hope that people will just give up, because I know when it came to me possibly having to do the whole appeal again I couldn't put myself through it a second time.
Has anyone else experienced something similar from Ulster Bank? Should I now be complaining to the Ombudsman for their blatant disregard the appeal procedures and timelines?